Health Care Assistant | Job advert (2023)

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Throughout the pandemic we have been a regional specialist Cancer and Trauma centre, with extra screening and infection control processes in place to keep all of our patients safe we have been able to ease the pressure from trusts across the south east and provide vital treatment for many patients.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

  • tailored personal development to support career aspirations, including accredited clinical and management development programmes
  • flexible working arrangements for a work-life balance that suits you and your needs
  • a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes


Job overview

Surgical Ward

Canadian Wing is a 43 bedded unit specialising in Plastic, Maxillo-Facial and Corneoplastic surgery. We have opportunities for Health Care Assistants to join our busy and friendly team.

(Video) Meet Michael, a healthcare assistant

The ideal candidates will be empathetic, caring and compassionate.
You will also be reliable, self motivated and able to work as a member of the team assisting all staff in the daily running of the ward and providing high standards of care to patients.

Previous experience in a health care setting is desirable although orientation, training and supervision will be provided. Basic IT skills are beneficial.

Queen Victoria Hospital offers developmental opportunities for Health Care Assistants. You will be enrolled on the Care Certificate and be given the opportunity to apply for the various apprenticeship programmes.


The Healthcare Assistant will work as part of the ward team with supervision of registered practitioners to provide effective, safe patient focused care at all times.

Contribute to the development of the care environment with a positive, professional attitude.

Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.

To support the smooth running of the ward and ensure patients, relatives and carers are dealt with in a friendly and efficient manner.

You will ensure that policies and guidelines are adhered to.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

(Video) A career in the NHS as a healthcare assistant

Detailed job description and main responsibilities

Clinical Responsibilities

  • To prepare bed spaces in preparation for receiving patients
  • Assist to ensure the ward is restocked and have shared responsibility for maintaining the cleaning of clinical areas
  • To assist with the admission and discharge of patients
  • The post holder will be required to work as part of a skilled team to support the provision of an effective and safe clinical service
  • Work as part of a team under supervision to provide a safe, effective environment of care for patients, relatives and their carer’s. Under direction of a registered practitioner, to support a comprehensive level of care, maintaining high standards and continuity of care to patients
  • Support the registered practitioner in the delivery of direct and indirect patient care
  • Under the direction of a registered practitioner, undertake a range of delegated clinical duties including record keeping, patient observations and specimen handling
  • Under the direction of the registered practitioner check sterilised equipment, ensuring related paperwork is in order and completed correctly
  • To assist in ensuring all written documentation is completed, i.e. Patient care plans
  • Use Patient Centre for relevant purposes
  • Assist with the provision of the day to day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation
  • Communicate with colleagues, patients and their relatives/ carers in a professional and compassionate manner. To escalate any concerns about a patient to the relevant practitioner immediately
  • Assist patients with activities of daily living whilst ensuring the privacy and dignity of the patient is maintained at all times, for example, undressing, chaperoning, emotional and physical support overcoming barriers to communication
  • Ensure patients, visitors and staff are dealt with sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation
  • Acting as a positive role model for peers, supporting other HCAs as required
  • Maintain professionalism at all times and respect colleagues
  • Recognise potential hazards in the workplace and deal with them within own capability and/or report promptly to relevant team leader
  • To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate
  • Attend department meetings
  • Ensure a safe environment in the department for patients/staff and visitors and inform the Ward Matron/ Nurse in Charge of potential hazards. Comply with COSHH regulation and other Health and Safety legislation
  • Be prepared to extend knowledge and skills by rotation through whole department
  • Assist in the evaluation of new equipment and resources
  • To undertake phlebotomy tasks as required upon completion of the competency
  • Be able to use any information technology within the department


Equality Statement

You have the right to be treated fairly in recruitment and career progression. At QVH you can expect to work in an environment where diversity is valued and equality of opportunity is promoted. You will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. You have a responsibility to ensure that you treat our patients and your colleagues with dignity and respect.

We welcome applications that reflect our diverse local population and the communities we serve, especially those from an ethnic minority background or those with disabilities. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

(Video) What is a Healthcare Assistant/ HCA ? |(+Pay/Shift schedule/How to Apply)


Correspondence - This will be sent from the TRAC Recruitment System and may go to your junk or spam folder in your mailbox, please review this regularly.

Closing date - this is given as a guide. Some vacancies may expire before the advertised closing date. This is in line with the Department of Health's policy.

References - . When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover three years employment. Failure to complete this section may result in your application not being processed.

Storing Personal Information -Your personal information is important to us: attached is our notice on why we need to hold certain information about you, how we process it and your rights to have it updated.

Pay - Staff recruited from outside the NHS will usually be appointed on the first point of the pay band.

COVID-19 Vaccination Data - If you are successfully appointed to a role at QVH when you are ready to start we will ask you for your COVID-19 vaccination status and evidence which will be held on your confidential Electronic Staff Record. This includes any medical exemptions.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

(Video) Care Assistant Training, Module 1: Mobility Assistant

Person specification


Essential criteria
  • A good standard of secondary education
Desirable criteria
  • NVQ in healthcare or equivalent


Essential criteria
  • Demonstrates compassion when dealing with patients, families and colleagues


Essential criteria
  • Experience of team working
Desirable criteria
  • Experience of caring for and supporting patients in a care/ hospital environment
(Video) NHS Healthcare Assistant INTERVIEW Questions and ANSWERS! (PASS your HCA Interview!)


  • Job Description (PDF, 349.1KB)
  • QVH Information (PDF, 2.6MB)
  • DBS Code of Practice (PDF, 149.6KB)
  • Recruitment of Ex-offenders (PDF, 76.8KB)
  • QVH Privacy Notice (PDF, 154.7KB)
  • Trust Values (PDF, 213.2KB)

Further details / informal visits contact

Kim Brinkworth
Job title
Matron Canadian Wing
Email address
Additional information

If you have problems applying, contact

Queen Victoria Hospital NHS Foundation Trust
East Grinstead
RH19 3DZ
01342 414353 or via MS Teams at


How do you answer why do you want to be a healthcare assistant? ›

I truly love caring for others. Having read the job description, I am confident that the qualities and skills you are looking for are a strong match for my own. I am confident that my compassion and commitment to patient care will significantly benefit this role."

How do you introduce yourself as a care assistant? ›

PROFILE 1: “I am kind, hardworking and a good communicator.” PROFILE 2: “I am patient, a good listener and enjoy working closely with others - especially older people.” PROFILE 3: “I am friendly, chatty and hard working.” Three word phrases are a good introduction for a carer profile - but they don't work on their own.

How do I sell myself as a care assistant interview? ›

Work to sell yourself by sharing what first inspired you to go into healthcare. Tell them what gets you out of bed every morning. And discuss what excites you most about this company, specifically. A little bit of passion can go a long way in bridging the gap between your skillset and the requirements for the position.

How do I pass a healthcare assistant interview? ›

Health care assistant interview questions
  1. 'What are your long-term career goals? ...
  2. 'What experience do you hope to gain from this role? ...
  3. 'Can you describe what you consider to be your weaknesses? ...
  4. 'What are your strengths? ...
  5. 'Why do you want to work in this position? ...
  6. 'How does this role fit into your career path?

Why should we hire you sample answer? ›

“Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.

Why are you interested in this position? ›

“Why are you interested in this position?” asks you to describe your existing skills, what you value in the company, and your knowledge about the company and its goals as they relate to this specific role.

What is your strength best answer healthcare? ›

Sample answer: "One of my biggest strengths is my ability to manage time efficiently. I know that healthcare professionals are often required to multitask with tight deadlines, which is why I pride myself on being able to prioritize tasks and complete them promptly."

How do I advertise myself as a carer? ›

Here are our nine steps to get you started:
  1. Get Qualified. There is no legal requirement for carer training. ...
  2. Register with the HMRC. Self-employed carer jobs require that you declare yourself as self-employed to the HMRC. ...
  3. Write a business plan. ...
  4. Draw up contracts. ...
  5. Get your DBS check. ...
  6. Get insurance. ...
  7. Set your rate. ...
  8. Get clients.
8 Sept 2021

What to say before introducing yourself? ›

You can use the below phrases to introduce yourself:
  1. I don't think we've met (before).
  2. I think we've already met.
  3. My name is ...
  4. I'm ...
  5. Nice to meet you; I'm ...
  6. Pleased to meet you; I'm ...
  7. Let me introduce myself; I'm ...
  8. I'd like to introduce myself; I'm ...
1 Sept 2021

What to say during introduce yourself? ›

If you are not sure what to share, your name and job title is a great place to start. If there's an opportunity to elaborate, you can also share other details such as a current project, your expertise, or your geographical location.

How do you sell yourself in 30 seconds interview question? ›

How to sell yourself in 30 seconds and leave people wanting more
  1. Know exactly what you want to achieve. ...
  2. Bullet point it. ...
  3. Tell a story. ...
  4. Eliminate jargon. ...
  5. Make sure it invites conversation. ...
  6. Time yourself. ...
  7. Record yourself on video. ...
  8. Pitch it to your friends and colleagues.
26 Dec 2015

What qualities do you bring to the role? ›

Here are 15 examples of good work qualities you may wish to highlight on your CV or discuss in a job interview:
  • Communication skills. Excellent communications skills are an advantage in virtually any work environment. ...
  • Professionalism. ...
  • Problem-solving skills. ...
  • Persistence. ...
  • Initiative. ...
  • Creativity. ...
  • Leadership. ...
  • Accountability.
30 Nov 2021

What makes a good care assistant? ›

A good Care Assistant will have a positive energy about them. They will walk into a room with a smile on their face and radiate a can-do attitude. A positive attitude will help put your service users at ease - as well as helping you, the carer, feel more confident in what you are doing.

How do you handle difficult patients? ›

7 Tips for Handling Difficult Patients
  1. Don't Get Defensive. ...
  2. Watch Your Body Language. ...
  3. Let Them Tell Their Story and Listen Quietly. ...
  4. Acknowledge the Situation. ...
  5. Set Boundaries. ...
  6. Administer Patient Satisfaction Surveys. ...
  7. Be Proactive.
8 Jul 2019

What is your weakness best answer? ›

Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you're applying to and by stressing exactly how you're practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.

What is your weakness best answer healthcare? ›

What's your biggest weakness? Advice: Be cautious but honest and let them know how you're trying to improve. Don't answer this question with a cop out answer such as “I'm a bit of a perfectionist.” Example Answer: I am uncomfortable with confrontation.

What are the 3 qualities to hire you? ›

  • So, we narrowed down the list to five critical job candidate qualities: Teamwork. ...
  • Teamwork. Most jobs require a degree of collaboration with other people – and sometimes managing others, as well. ...
  • Willingness to learn. ...
  • Communication. ...
  • Self-motivation. ...
  • Culture fit. ...
  • Teamwork. ...
  • Willingness to learn.

What are the 5 hardest interview questions? ›

The most difficult interview questions (and answers)
  • What is your greatest weakness?
  • Why should we hire you?
  • What's something that you didn't like about your last job?
  • Why do you want this job?
  • How do you deal with conflict with a co-worker?
  • Here's an answer for you.

What are the 8 hardest interview questions and answers? ›

The 10 hardest interview questions (and how to answer them)
  • Tell us about yourself. ...
  • What are your weaknesses? ...
  • Why do you want to change jobs? ...
  • Where do you see yourself in five years? ...
  • How Would Your Colleagues Describe You? ...
  • What did you like most/least about your last job? ...
  • Tell Me About a Mistake You've Made.
16 Jun 2021

Why do you want to work? ›

Express confidence about your ability to succeed and grow in the role. Use phrases like “Given my experience in X, I can see myself succeeding…,” “I look forward to using my skills to…,” and “I think I will contribute by….” The key is to describe how your previous experience has prepared you to hit the ground running.

How do I say I am interested in this position? ›

"I'm honestly looking forward to working with this company." "You all seem like a great team, and I'd be honored to work with you." "I'm very interested in the job, but do you have any concerns as to how well I can perform?"

What motivates you to work in healthcare? ›

Working in healthcare will allow you to reach your desire to help others meanwhile earning a wage. You may help to bring a new life into the world or save another life from ending. Working in healthcare, whether directly or indirectly to another person, you will be changing lives and impacting families.

Why are you the best person for this job? ›

For example, you might explain that you are particularly motivated, or that you are known for going above and beyond for your employers. A second way to answer is to emphasize your unique skills. If you have skills that make you a strong candidate (especially if not many people have those skills), mention these.

How do you handle stress and pressure? ›

2. Commit to a Positive Attitude
  1. Decide what you can do. Pinpoint which parts of the situation you have the power to change or influence for the better. ...
  2. Get support. Find someone to talk to about your situation. ...
  3. Care for yourself. Take especially good care of yourself when stress in your life is high.

How do you advertise yourself? ›

7 best strategies for marketing yourself
  1. Choose a niche.
  2. Become an expert.
  3. Educate.
  4. Build a social media following.
  5. Be inclusive.
  6. Look for speaking opportunities.
  7. Get to know people.
18 May 2022

How do you write a personal statement for a healthcare assistant? ›

I would be the perfect candidate for this role because I am patient, understanding, polite and caring and pride myself on my work ethic and practicality. I understand the importance of confidentiality, and keeping patient dignity in-tact, whatever stage if their illness.

How do you advertise yourself and your works? ›

Follow these steps to market yourself to employers.
  1. Develop your personal brand. ...
  2. Maintain a strong online presence. ...
  3. Meet people at networking events. ...
  4. Deliver a captivating elevator pitch. ...
  5. Demonstrate how your skills will help the company. ...
  6. Conduct extensive research on the company and product. ...
  7. Become an industry expert.

How do you introduce yourself in 5 sentences? ›

Here are some examples:
  1. Morning! I don't think we've met before, I'm Aryan.
  2. Hey there! I'm Surya. I'm new—I just moved to the building a couple of days ago. ...
  3. Hi Amy. I heard it's your first day so I thought I could reach out and introduce myself. We haven't officially met but I'll be working with you on this project.
8 Dec 2020

How do I introduce myself fully? ›

How to write an introduction about yourself
  1. Summarize your professional standing. The first sentence of your self-introduction should include your name, job title or experience. ...
  2. Elaborate on your experiences and achievements. ...
  3. End with a lead-in to the next part of the conversation.

How can I introduce myself without saying I am? ›

20 Creative Ways to Introduce Yourself
  1. “I'm shy, please come say hi.” ...
  2. A name is worth a thousand conversations. ...
  3. Highlight something that makes you unique. ...
  4. Start with a pop culture reference. ...
  5. Confess your nickname. ...
  6. Let the way you dress reflect who you are. ...
  7. Make a T-shirt. ...
  8. Make a “business” card.
23 Aug 2022

How do you introduce yourself in one minute example? ›

You can start off by saying your name, and what you do or have been doing – this could be your job title or what you're studying. You could also say where you're from.

Can you please tell me introduce yourself? ›

Give them a firm handshake but do not grip their hand too strongly. Introduce yourself again with your full name. When they introduce themselves, respond with, “It is nice to meet you,” and say their name out loud. You would be more likely to remember their name if you repeat it back to them when you first hear it.

What do you say in a healthcare assistant interview? ›

Healthcare job interview questions (and how to answer them)
  • Tell me about yourself. ...
  • What made you interested in working here? ...
  • What's your biggest strength? ...
  • What's your biggest weakness? ...
  • Why did you leave your last position? ...
  • How do you stay up-to-date with healthcare advancements? ...
  • What are your career goals?

What questions will I be asked for a HCA interview? ›

General questions
  • Can you tell me more about yourself?
  • Why do you want to work with HCA?
  • What do you already know about HCA?
  • How can you help HCA?
  • Where do you hope to be in five years?
  • What is your greatest strength?
  • What is your greatest weakness?
  • What are your expectations for salary?
22 Jun 2021

How do you answer what are your weaknesses in healthcare? ›

How to talk about weaknesses in your nursing interview
  1. Spending too much time on paperwork.
  2. Paying too much attention to detail.
  3. Attempting to complete too many tasks at once.
  4. A lack of clinical experience, which may apply to recent graduates or new nurses.
  5. Not being familiar with recent software updates.

What qualities do you think are important to be a HCA? ›

To become a Healthcare Assistant, you'll need:
  • a caring and responsible attitude.
  • sensitivity and sympathy, with the ability to respect each patient's dignity and sense of independence.
  • patience and tact.
  • communication skills to support the patient and give reassurance.
  • practical skills and a willingness to do messy tasks.

How do you answer how should we hire you? ›

How to Answer Why Should We Hire You
  1. Show that you have skills and experience to do the job and deliver great results. ...
  2. Highlight that you'll fit in and be a great addition to the team. ...
  3. Describe how hiring you will make their life easier and help them achieve more.
8 Jul 2022

What is the best answer for tell us about yourself? ›

A simple formula for answering “Tell me about yourself”

Present: Talk a little bit about what your current role is, the scope of it, and perhaps a big recent accomplishment. Past: Tell the interviewer how you got there and/or mention previous experience that's relevant to the job and company you're applying for.

What is your strength best answer? ›

When answering, mention what your top strengths are, provide examples on how you've used them in the past, and finally, describe the results you've gotten. Be super specific with your answers. Don't just say “I'm good at X” - really dive deep and give the interviewer a comprehensive answer.

What are 3 examples of weaknesses? ›

Examples of Weaknesses.
  • Self-criticism.
  • Shyness.
  • Lack of knowledge of particular software.
  • Public speaking.
  • Taking criticism.
  • Lack of experience.
  • Inability to delegate.
  • Lack of confidence.

What are your top 3 weaknesses answer? ›

How to answer What are your greatest weaknesses? Choose a weakness that will not prevent you from succeeding in the role. Be honest and choose a real weakness. Provide an example of how you've worked to improve upon your weakness or learn a new skill to combat the issue.

What is your greatest strength as a healthcare assistant? ›

Pick one or two strengths that are important for the job, such as communication skills, empathy, ability to handle both administrative and clinical duties, responsibility, patience, etc, and one weakness that either isn't central for the job, or you can quite easily improve on it.

Can you name 5 key duties of a care assistant support worker? ›

Care Assistants frequently check up on patients to monitor their vital signs, help them move from place to place, deliver meals, feed patients, help them use the toilet and bathe. They communicate with patients about their symptoms and needs, reporting changes or concerns to other members of the patient's care team.

What are 5 attributes that you need to be successful in healthcare? ›

6 qualities of truly great health and community care...
  • Passion for the job. ...
  • Good communication skills. ...
  • Ability to multitask. ...
  • Fit and active. ...
  • Good problem solving skills. ...
  • Empathy and compassion.
6 Nov 2017


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