Scottish Power Contact Number, Email & Customer Service (2022)

Finding the right Scottish Power contact details to get your queries is important in order to find the right solution. With Scottish Power being a large energy provider, there are many teams and offices you can contact within the company.

Top tip!If you can’t find the answer you’re looking for, be sure to check out the community forums on the Scottish Power website. Other customers may have the answers you're looking for.

Existing customers can submit general queries, access account information, make a complaint or get a specific issue addressed by using one of the Scottish Power contact numbers listed in the sections below. If your specific query doesn’t fall under any of the topics below, you could contact the general queries/Customer Services number.

Scottish Power General Enquiries

For queries about your existing account, including questions about billing, change of payment details or method, change of personal details, and any other miscellaneous queries, try 0800 027 0072 or textphone 0800 027 8899.

(Video) Accessing your ScottishPower account online

Alternatively, you can use the online chat functions on the Scottish Power contact page or through the app. In order to access the chat feature on the Scottish Power contact page or app, you will have to log in to your Scottish Power online account. To find out how or if you’re having trouble logging in, check out our Login guide for the supplier.

Scottish Power contact for complaints

Do you have a Scottish Power complaint that you would like to have addressed? You can get in touch with the complaints department by calling the Scottish Power contact number below within the hours advertised, or you can send an email to the specified address.

  • By phone: 0800 074 1985
  • By email: to [emailprotected]
  • By post: to Scottish Power Customer Services, 320 St Vincent Street, Glasgow, G2 5AD
  • Online: via the online Scottish Power contact form

If the customer service agent with whom you are in contact is not able to handle your complaint, it will be directed to a complaints specialist. The assigned complaints specialist will get in contact with you in due course to offer a resolution. Please note that if you would like an update about your complaint, you can contact the customer service team via one of the Scottish Power contact channels outlined above.

If you feel like your complaint hasn’t been handled satisfactorily, you can escalate it to the supplier's Customer Service Director Support team. To do so you will need to complete the online complaints escalation form.

Scottish Power smart meter contact number

If you want to provide a smart meter reading, you can do so by contacting Scottish Power’s automated meter-reading service through your web browser, by logging in to your online account, or via the supplier's phone app. Below you can find the relevant Scottish Power contact number by which to submit your smart meter readings.

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  • Contact Scottish Power's automated meter-reading service on 0800 027 8000 (open 24 hours).

Please note that providing accurate meter readings ensures that you receive accurate bills for your energy consumption. If you fail to provide one, you could receive an estimated bill based on your previous usage. To find out how to read your meter, take a look at our gas and electricity meters reading guide.

Boiler care contact

For any queries about the supplier's range of boiler care and boiler insurance products, or if you're an existing boiler cover customer and your boiler has stopped functioning, you can direct your queries to the following Scottish Power contact numbers:

  1. Boiler care customer service: 0800 001 5214 (Monday to Friday 8am-8pm; Saturday 8am-5pm)
  2. Boiler care emergency number: 0800 111 4686 (open 24 hours)
  3. Boiler maintenance and support: 0800 111 4686 (open 24 hours)
  4. Boiler insurance customer service: 0800 027 1444 (Monday to Friday 8am-8pm; Saturday 8am-5pm)

To find out more about boiler cover, including available plans, check out our Scottish Power Boiler Cover guide.

Warm Home Discount contact

To contact Scottish Power about the Warm Home Discount scheme, whether to query a rebate you have received or to keep track of a pending application, please call the Scottish Power contact number for Customer Services - 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm).

Please be aware that you may have to provide evidence in support of your application. To find what the application process entails and what evidence you may need to provide, see our Scottish Power Warm Home Discount guide.

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Who to contact for the Hardship fund

You may be eligible for the Hardship Fund if you are in receipt of income support, Job Seekers Allowance, Pension Credit or Employment and Support Allowance. To find out if you are eligible, you will have to contact the National Debtline or National Enterprise Direct. Contact information for both can be found on our Scottish Power Hardship Fund page.

Scottish Power contact for new customers

Consumers looking to switch to Scottish Power can call the Scottish Power contact number for Customer Services - 0800 027 0072 (Monday to Friday: 8am-8pm; Saturdays 8:40am-4pm). You can also get an idea of Scottish Power tariffs online.

Sales complaints

If you have had a bad experience with a sales agent when you were signing up or enquiring about Scottish Power’s tariffs, or if you have changed your mind about switching, you can contact Scottish Power's Sales Complaints and Customer Service team by:

  • Phone: on 0800 074 1985 (Monday to Friday 8am-10pm; Saturday 8.30am-6pm).
  • Online: Via the dedicated online Scottish Power contact form.

If you have submitted a complaint and feel like it wasn’t resolved, you can escalate it to the Customer Service Director Support team on the supplier's complaints page. An agent will try to get back to you within three to five days.

When you move to a new property you will have to notify Scottish Power. This goes for both homeowners and tenants. Whether you’re leaving your property and closing your account with the supplier or moving into a new property and opening a new account, you’ll have to contact Scottish Power's Customer Service number on 0800 027 0072 or textphone 0800 027 8899.

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Before doing so, however, you’ll have to gather a few bits of information. Find out exactly what you need by heading over to our Scottish Power Moving guide.

Contacting the Scottish Power emergency number

Should you experience a gas or electricity emergency, such as a gas leak or power cut, please contact your gas or electricity network provider. For Scottish Power customers these are the National Grid and Scottish Power Energy Networks. Contact details for both can be found below:

  1. Gas emergencies: Contact National Grid on 0800 111 999.
  2. Electricity emergencies: Contact SP Energy Networks on:
  • 0800 001 5400 from a landline and 0330 1010 400 from a mobile if you’re in Cheshire, Merseyside, N. Wales and N. Shropshire.
  • 0800 092 9290 from a landline and 0330 1010 222 from mobile if you’re in central and southern Scotland.

If you have a boiler emergency, please contact the supplier's boiler care emergency number below:

  • Scottish Power contact for Boiler emrgencies: 0800 111 4686 (open 24 hours)

If Scottish Power is supplying energy to your business/commercial premises, or if you are looking for Scottish Power business provider quote, you can get in touch with a customer service agent by calling one of the Scottish Power contact numbers set out in the table below:

QueryScottish Power contact numbersOpening hours
Small Business: customer service0800 040 7002Monday to Friday, 8am-7pm; Saturday 8:30am-1pm
Small Business: Get a quote0800 22 44 00Monday to Thursday 9am-5:30pm; Fridays 9am-5pm
Commercial Customer Service:0800 074 0052Monday to Friday 9am-4pm
Commercial: Brokers and Consultants0800 074 0025Monday to Friday 9am-4pm
Commercial: Switch/get a quote0800 074 0052Monday to Friday 9am-4pm
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Business complaints

If you have a complaint, you can get in touch with the complaints team of the Small Businesses or Commercial departments. Below are the numbers for each:

  1. Small Business complaints: 0800 040 7002 (Monday to Friday 8am-7pm; Saturday 8.30am-1pm).
  2. Commercial complaints: 0800 074 0052 (Monday to Friday 9.00am-4.45pm).
  3. Commercial Microbusiness complaints: 0800 074 0739 (Monday to Friday 9.00am-4.45pm).

Phone numbers last checked on 12/05/2021. These phone numbers are provided in good faith using publicly available information for illustrative purposes only. Selectra is not responsible for the accuracy of this information.

FAQs

How do I contact Scottish Power customer services? ›

If you'd rather speak to someone, you can call us on 0345 058 0002. Our contact centres are open Monday to Friday 9am until 5pm.

How do I become a customer with Scottish Power? ›

Billing Set-up: Once your current supplier has accepted the transfer we'll ask you for your opening meter readings so we can set up your new energy account with us. On Supply: Once your energy account has been set up, we'll officially welcome you as a new ScottishPower customer.

Can I speak to Scottish Power Online? ›

To chat to us at a time that suits you, you can download our energy app via the iOS App or Android Google Play Store where you'll have access to speak to us via In-App Chat.

How do I send a letter to Scottish Power? ›

Alternatively, you can write to our Customer Care Manager at the following address: ScottishPower, Customer Services, Freepost SCO5388, 320 St Vincent Street, Glasgow G2 5AD.

Can I contact ScottishPower by email? ›

You can email us at contactus@scottishpower.com. We typically respond to most emails within 5 working days.

Does ScottishPower have a free phone number? ›

You can also call us free on 0800 027 0072 (Monday to Friday 8am to 10pm and Saturday 8.30am to 6pm) or visit our website at scottishpower.co.uk/psr for more information.

Which is cheaper British Gas or Scottish Power? ›

Verdict: Is British Gas better than ScottishPower? While neither firm is likely to be the cheapest in your area, it looks like British Gas takes the lead when it comes to the overall rankings.

Are Scottish Power taking new customers? ›

Switching to us is a simple 3 step process and should take about 3 weeks to complete. We'll keep you informed of your progress by e-mail or letter. But you can also track your switch anytime using your Welcome Tracker in your Online Account.

Is Scottish Power now Eon? ›

All our energy customers are now with E.ON Next, so if you're trying to manage your energy account you can do it over at E.ON Next.

How long does it take to get through to ScottishPower? ›

Top answer

Takes about 45 mins to get through, so make sure you have enough time.

How do I cancel my ScottishPower Contract? ›

You can call Scottish Power at 0800 400 200 during the cooling off period, which ends 14 days from the day after you signed up to join them (new customers), or 14 days from day after you confirmed your selection of a new tariff (existing customers).

Who is the cheapest energy supplier in the UK? ›

The cheapest energy suppliers
SupplierTariff
Cheapest VariableOutfox the MarketOne Variable Tarrif 6.0
Cheapest FixedAvroSimple and SuperSave
Cheapest Big SixScottish PowerSuper Saver September 2020 B3
19 Aug 2022

How do I speak to a manager at Scottish Power? ›

Click on the chat icon in the bottom right hand corner of the page to check if someone is available. If you'd rather speak to someone, you can call us on 0345 270 0700. Our contact centres are open Monday to Friday 9am until 5pm.

How do people deal with Scottish Power? ›

Get help with an energy problem

If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free. If you live in Scotland, go to energyadvice. scot or contact Advice Direct Scotland on 0808 196 8660.

How do I lodge a complaint against Scottish Power? ›

Raise your issue using Resolver

We work with Resolver, a free to use, independent complaints service. You can raise your issue using their simple online process and we'll work with them to resolve it as quickly as possible.

How do I get my Scottish Power account number? ›

Where can I find my ScottishPower account number? You'll find your account number in the top right corner of the front of your ScottishPower bill and in most other communications from us. If you have an online account, you can also find your account number on the 'My Account Overview' page when you log in to MyAccount.

How do I contact Scottish Power After Hours? ›

Call National Grid immediately on 0800 111 999.

Is Scottish Power a good company? ›

Scottish Power

It received an overall customer score of 55%. One of the Big Six energy suppliers, Scottish Power provides gas and electricity to over 5 million homes and businesses in the UK.

Is 0800 a free number? ›

Is there a charge for 0800 numbers? Calls to numbers beginning 0800 and 0808 are free from all landlines and mobiles. Yep, free! However, numbers such as 0844, 0845, 0870 and 0871 are more costly to ring, whether you're calling from a landline or mobile.

Is ScottishPower helping with energy bills? ›

At the beginning of each month, if we supply your electricity at that point, we'll apply the discount of £66 in October and November and £67 from December to March 2023. This discount is only applied to electricity accounts and will be provided by whoever supplies your electricity.

What is the ScottishPower service available to elderly and vulnerable customers called? ›

The ScottishPower PSR service will help many customers, including: Those in debt through the provision of help and advice.

What's the average electricity bill per month UK? ›

What's the average electricity bill per month? The average electricity bill per year for 2021 (Opens in a new window) was £764, based on annual consumption of 3,600 kWh/year. That's £64 per month, an increase of 7.5% on 2020.

Is Octopus cheaper than Scottish Gas? ›

For Octopus, our standard variable tariff is currently about £121 cheaper than British Gas.

Are ScottishPower putting prices up? ›

If you're on our Standard Variable, Basic Variable or Pay As You Go tariff, your prices will have changed in line with the new price cap level on 1st April 2022. We've already been in touch by letter or email to let you know how the price cap increase impacts your energy costs.

Who is the cheapest energy supplier in the UK 2022? ›

Octopus Energy say setting their prices at £50 below the cap level will cost them around £50m in lost revenues over six months. £50 savings may be small, but it at least sets Octopus apart and allows us to say their SVT is the cheapest available from April to October 2022.

What will the price cap be in October 2022? ›

What's the maximum charge for a single unit of electricity or gas from 1 October 2022? So, from 1 October 2022, if you're on a standard variable tariff paying by direct debit, the average unit price will be frozen at 34.0p/kWh for electricity and 10.3p/kWh for gas (including VAT).

Who has the cheapest electricity per kWh UK? ›

Unit Cost of Electricity per kWh in the UK

For a number of years, Yorkshire has been known to have the cheapest electricity rates in the country. However, in 2021, residents paid only 4% less than the average electricity cost per kWh.

Who is cheaper eon or ScottishPower? ›

Scottish Power Business Energy Vs EON Business Energy Overall Winner. Scottish Power tariffs win overall.

Is ScottishPower going out of business? ›

Big Zero Report 2022. ScottishPower has unveiled plans to stop selling energy to British industrial and commercial (I&C) customers. A ScottishPower spokesperson said: “The energy market is facing unprecedented challenges and we have taken the decision to exit the I&C market.

Can I use an eon smart meter for ScottishPower? ›

Unfortunately Scottish Power are not compatible with Eon Smart Meters, but might be soon ("by the end of 2018").

Who is the cheapest energy supplier in the UK? ›

The cheapest energy suppliers
SupplierTariff
Cheapest VariableOutfox the MarketOne Variable Tarrif 6.0
Cheapest FixedAvroSimple and SuperSave
Cheapest Big SixScottish PowerSuper Saver September 2020 B3
19 Aug 2022

How long does it take to get through to Scottish Power? ›

Top answer

Takes about 45 mins to get through, so make sure you have enough time.

How do I speak to someone at Scottish Gas? ›

Call 0333 202 9532 to contact customer service.

Calling this number will connect you to a British Gas customer service representative that can direct you to the right department.

How do I speak to a manager at Scottish Power? ›

Click on the chat icon in the bottom right hand corner of the page to check if someone is available. If you'd rather speak to someone, you can call us on 0345 270 0700. Our contact centres are open Monday to Friday 9am until 5pm.

Is it better to go fixed or variable energy 2022? ›

You will benefit from set rates that will protect you from energy price hikes and make it easier to take control of your utility bills. However, fixed tariffs can be more expensive and often come with large exit fees and other contractual conditions.

Who is the cheapest electricity supplier in the UK 2022? ›

Octopus Energy say setting their prices at £50 below the cap level will cost them around £50m in lost revenues over six months. £50 savings may be small, but it at least sets Octopus apart and allows us to say their SVT is the cheapest available from April to October 2022.

Which energy supplier is best for 2022? ›

The best energy suppliers in 2022
  1. Octopus Energy: The ultimate for customer service, value and more. ...
  2. Utility Warehouse: A great service with good complaint numbers and handling. ...
  3. Ovo Energy: One of the best but gets lots of complaints. ...
  4. Bulb Energy: Not as good as it once was but bills are clear.
10 Oct 2022

How long does it take for Scottish Power to answer the phone? ›

We're pleased that ScottishPower's quick responses were recognised, with Which? waiting an average of just 2 minutes 28 seconds. In comparison, the slowest supplier kept them waiting an average of 40 minutes 58 seconds. The findings also show we have the shortest wait time among the largest energy companies.

How can I contact ScottishPower out of hours? ›

Call National Grid immediately on 0800 111 999.

How do I find my Scottish Power account number? ›

Where can I find my ScottishPower account number? You'll find your account number in the top right corner of the front of your ScottishPower bill and in most other communications from us. If you have an online account, you can also find your account number on the 'My Account Overview' page when you log in to MyAccount.

Are 0333 numbers free to British Gas? ›

We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Is Scottish Gas and British Gas the same? ›

British Gas offer both home energy and business energy for customers, with some of the best rates on the market. In Scotland, they trade under the name Scottish Gas but are the same company.

How do I speak to an English person at British Gas? ›

If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2.

Who is the customer service director at Scottish Power? ›

Vicky Kelsall

She is responsible for ensuring 3.5 million customers benefit from a safe, secure, and resilient network, as well as driving the networks' fundamental role in delivering net zero.

How do I lodge a complaint against Scottish Power? ›

Raise your issue using Resolver

We work with Resolver, a free to use, independent complaints service. You can raise your issue using their simple online process and we'll work with them to resolve it as quickly as possible.

Is it worth complaining to the energy Ombudsman? ›

The answer is yes. If you're still unhappy, the ombudsman can help you get a response from your energy company, whether it's an apology, a clearer explanation or even some form of financial recompense.

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